Consumers may assert a warranty for products for which a mandatory warranty applies, as specified by the Rules on Goods for Which a Warranty for Faultless Operation Is Issued (Official Gazette of the Republic of Slovenia, No. 14/12). Of course, a warranty may also be provided voluntarily for additional products or services.

During the warranty period, the consumer may request from the warrantor: free rectification of the defect. If rectification of the defect is not possible within a total period of 45 days, the consumer may request replacement with a new product free of charge. The seller must be notified of the defect within the stated deadlines; in the notice, the consumer must accurately describe the defect, and the seller must be given the opportunity to inspect the item and assess any potential defect. The consumer must state what they wish to request, and the seller must respond to the consumer within 8 days—both when accepting the request and when disagreeing with the assertion of the defect or warranty. OBRAZEC ZA VRAČILO / MENJAVO / REKLAMACIJO IZDELKOV MAKING A CLAIM FOR AN ITEM

Personal pickups are available every working day between 7:30 and 15:00. When your package is ready, we will notify you by SMS or email.

For any additional information, call us at 040 806 812.

General Terms and Conditions of the moja-moja.si online store

The sale and delivery of goods are generally possible only within the territory of the Republic of Slovenia. By agreement, we can also deliver goods abroad.

Consumer protection

The moja-moja.si online store operates in accordance with the Consumer Protection Act.

Prices and data accuracy

All product prices in the online store include 22% VAT. Prices are stated in euros (EUR). The prices on the moja-moja.si store website are valid at the time the order is placed and remain valid until a new price list is published. Prices apply only to purchases made through the moja-moja.si online store. The price does not include delivery.

VAT-registered customers are also required to provide their tax number when making a purchase.

The provider—the moja-moja.si online store—endeavors to ensure the accuracy and currency of the information published online. Nevertheless, product characteristics, delivery times, and prices may change, so there is a minimal possibility that the provider may not update the information on the website in time when changes occur. In such a case, the customer will be informed of the changes and offered the option to cancel or exchange the ordered item.

The photograph and actual appearance of the item may differ.

Ordering

Orders through the moja-moja.si online store

Ordering takes place via the Internet 24 hours a day, every day of the year. The consumer selects and orders products available in the online store, arranged into categories. We accept orders through purchases in the online store moja-moja.si and via email at [email protected].

Orders via email at [email protected]

Orders via email at [email protected]i must necessarily contain the first and last name of the recipient/payer, street, postal code and town; contact telephone number and email address; the name of the item and other necessary specifications, such as color, size, etc.

After placing an order, the customer receives a notification by email that the order has been accepted. It lists the products and quantities selected by the customer. Accepted orders are considered irrevocable and will be fulfilled. If you wish to cancel the order, please notify us by email at [email protected] no later than 6 hours after placing the order.

Order Rejection

The online store moja-moja.si reserves the right to reject an order if it determines that it cannot fulfill it under the stated conditions and with the information available to it. If the customer has already paid according to a pro forma invoice, the entire purchase amount will be transferred to them on the next business day.

100% secure purchase, right to withdraw from the purchase, return of goods

RETURN OF AN ITEM
We provide a 14-day period for returning purchased goods. If the product does not suit you and you would like to return it, you may send it to MOJA MOJA d.o.o., Koseška 8, 1000 Ljubljana.

In accordance with the provisions of Article 43 of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company, within fourteen (14) days of receiving the goods, that they are withdrawing from the order/contract, by sending a notification to the contact email address [email protected], without having to state the reason for their decision. The notification shall be deemed timely if submitted in writing or by email within 14 days. The return shipment of the returned goods to the company’s address, MOJA MOJA d.o.o., Koseška 8, 1000 Ljubljana, must be sent within a further 15 days of the notification. In this case, the buyer shall bear the costs incurred when returning the goods. In the event of withdrawal from the contract, the seller shall immediately, or no later than 14 days after receiving the notice of withdrawal from the contract, refund all payments received for the products, excluding shipping costs.

The product must be unused, undamaged, and in its original undamaged packaging with all accompanying documentation. The provider is not obliged to accept shipments sent cash on delivery or shipments that do not comply with the provider’s general terms and conditions of business.

All packages sent to our address cash on delivery or with postage payable by the recipient will be refused and returned to the sender at their expense. Please enclose a copy of the invoice for the purchased product, your details, and your bank account number with the shipment. Once we receive the package, we will refund the purchase price to your bank account, excluding shipping costs. At the following link you can find OBRAZEC ZA VRAČILO/MENJAVO/REKLAMACIJO.

MATERIAL DEFECT AND WARRANTY, AND EXERCISING RIGHTS ARISING THEREFROM

Material defect

A claim for an item may be made by presenting the receipt or a completed warranty card.
1. If a defect has appeared in your product that was not caused by improper use on your part or is not the result of your actions, you may send us a claim. Send the claim to [email protected].

2. In the email, explain the reason for making the claim as clearly as possible so that we can resolve it as easily as possible. Include your details (first and last name and address) and a contact telephone number where we can notify you about the progress of resolving the claim.

The online store moja-moja.si is owned by MOJA MOJA d.o.o. All rights reserved. The content on the websites may contain material whose copyrights may also belong to third parties. Therefore, any dissemination of information from the websites is permitted only with the written approval of the owner.
We reserve the right to change the terms without prior notice.

Basic company information

MOJA MOJA d.o.o.
KRIVEC 98

1000 Ljubljana

3. We will arrange collection of the package for the product being claimed. Please enclose a copy of the invoice, your details, and a description of the product defect with the package. Please pack the product in suitable protective packaging so that it arrives at our premises undamaged.

4. Once the product, together with all accompanying documentation, arrives at the address of MOJA MOJA d.o.o., it will be inspected by the complaints department. Depending on the content of the described defect and the findings of the complaints inspection, we will contact you as soon as possible and inform you of the further procedure. During the procedure, the complaints department may offer you a repair of the product, a replacement of the product, or a refund of the purchase price, including the shipping costs incurred when placing the order.

Out-of-court resolution of consumer disputes

MOJA MOJA d.o.o. informs its consumers that it provides out-of-court dispute resolution in the field of online sales before an independent out-of-court dispute resolution provider, namely the European Centre for Dispute Resolution, Tomšičeva 6, Ljubljana, email address [email protected], telephone number 08 205 65 90. The out-of-court consumer dispute resolution procedure is carried out in accordance with the EDCR Rules on out-of-court consumer dispute resolution procedures, published at the following electronic link: http://www.ecdr.si/index.php?id=44

MOJA MOJA d.o.o., as a provider engaged in online sales, publishes an electronic link to the platform for online consumer dispute resolution (ODR). The platform is available at the following electronic link: http://ec.europa.eu/odr.

This arrangement derives from the Out-of-Court Consumer Dispute Resolution Act and Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution.

Payment methods

The moja-moja.si online store offers several payment methods, namely:

cash on delivery (delivery price: EUR 4.99 including VAT)

Cash on delivery means payment in cash upon receipt of the package. In the case of cash on delivery, you hand the cash to the delivery person upon receipt of the package, and the delivery person will make the payment on your behalf. The delivery person charges a delivery fee according to their applicable price list.

payment by pro forma invoice or bank transfer to a bank account (delivery price: EUR 2.99 including VAT)

In the case of payment by bank transfer, you will receive a notification upon purchase containing all the relevant payment details for the account to which the transfer must be made. In this case, the postage is correspondingly lower. Do not transfer the purchase price until you receive the email notification.

payment via the PayPal online service (delivery price: EUR 2.99 including VAT)
payment by credit cards via the Stripe online service (delivery price: EUR 2.99 including VAT)

Delivery times

The delivery time for products in stock is usually 1–5 days. If the delivery time is exceptionally longer, we will notify you within 48 hours. If you are in a hurry, please enter this in the notes and we will do our best to ensure that the purchased products reach you within 2 days at the latest. For products that are not in stock, the delivery time varies considerably and ranges from 4 to 30 days, or exceptionally even longer.

When ordering products that are not in stock, we recommend contacting us at [email protected] or 040 806 812. We will be happy to tell you how long you will need to wait for the desired product.

Delivery

We ship EVERY WORKING DAY. Delivery for the moja-moja.si online store is handled by Pošta Slovenije.

Data protection

The owner of the moja-moja.si website (MOJA MOJA d.o.o.) ensures the protection of personal data, which will be used exclusively to provide information about the progress of an order (if a visitor makes a purchase in the online store) and at the buyer’s request to provide information about new products and promotions. The owner guarantees that visitors’ and users’ data will be used solely to ensure the smooth processing of orders and will not be disclosed to third parties.
In the event of difficulties or uncertainties when using the website, the website owner reserves the right to contact the consumer through means of distance communication.

By registering, the visitor authorizes the website owner to collect and use the personal data entered during registration. All data provided by the visitor during registration is intended solely for the provider’s business operations and will not be disclosed for other purposes or to third parties. We permanently store the data entered by the visitor during registration in a computer system that is adequately secured and protected. We accept no responsibility in the event of a “breach” of the computer system!

Your personal data is stored on our company computer (MOJA MOJA d.o.o.) and on a hosting server operated by our business partner DHH.si d.o.o. (first name, last name, address, telephone number, email, date of birth—if you enter it, orders). Some other business partners also have access to it, exclusively for the purpose of processing orders—accounting service AKC d.o.o. (first name, last name, address, telephone number, email, ordered products), accounting software provider Vasco d.o.o. (first name, last name, address, telephone number, email, ordered products), Pošta Slovenije (first name, last name, address, telephone number), and the MailChimp online service—if you subscribe to our newsletters (first name, last name, email). During upgrades and changes to the online store, the company Sinusiks d.o.o. also has access to your data (first name, last name, address, telephone number, email, orders). When paying via bank transfer, your data is stored in the online banking system of Gorenjska banka d.d. (first name, last name, IBAN). We do not store credit or payment card details. In the Stripe online service, your first name, last name, payment amount, and order are stored. In the PayPal online service, your first name, last name, address, telephone number, email, payment amount, and order are stored.

Technical procedure for concluding the contract or purchase steps

Add the selected products to the cart (selecting the color or size, if available). Once you have all the products you wish to purchase in the cart, click the CONTINUE TO CHECKOUT button. The purchase process consists of 5 basic steps:

1. SUMMARY: Check your cart to make sure that the selected products are the correct size and in the desired quantities. If you have a discount code, gift voucher code, or credit note code, enter it in the PROMO CODE field. To continue, click the CONTINUE TO CHECKOUT button.

2. LOGIN: If you are already registered in our online store, enter your username and password. If you are not registered and do not wish to register, select quick purchase. To continue, click the CONTINUE TO CHECKOUT button.

3. ADDRESS: Enter or check the billing and shipping address. To continue, click the CONTINUE TO CHECKOUT button.

4. SHIPPING: Select the shipping method. Personal pickup and delivery by Pošta Slovenije are currently available. To continue, you must indicate that you have read and agree to the terms of use of our online store, then click the CONTINUE TO CHECKOUT button.

5. PAYMENT: Select the payment method. Payment by bank transfer, payment by credit card via Stripe, payment via PayPal, and cash on delivery are available. To continue, click the CONTINUE TO CHECKOUT button.

6. ORDER SUMMARY: Check your order summary and click the I CONFIRM THE ORDER WITH AN OBLIGATION TO PAY button. You should receive your order details at the email address you entered within a few minutes. If you do not receive the email, please contact us at [email protected] or 040 806 812.

Copyright

VAT ID: SI38223864 (the company is a VAT taxpayer).

Company registration number: 3709230000.

Business account: GORENJSKA BANKA; IBAN SI56 0700 0000 1143 138

Dinosaur Bedding
Illustrated route
Whale Bedding

Maša Bedding
Dream big Bedding - Moja Moja

dream big bedding
SKD: M73.110 – Advertising agency activities

The company is registered with the District Court in Ljubljana.
Srg 2010/30661; date of entry in the court register: 15 March 2010

We wish you a pleasant shopping experience 🙂

Your MOJA MOJA 🙂

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